Frequently Asked Questions

We at Maia Express send all information about your purchase via email.

1- How long will it take for my product to arrive?

A.: The average period is 25 to 60 days after the product is posted.

2- Where does the product come from?

A.: We represent manufacturers from China.

3- Can I pay in installments using a bank slip?

A.: Payment in installments is only accepted by Credit Card. Bank Slip only for cash payments.

Attention : Payment of the BOLETO can be made at any bank or lottery agency.

4- Can I pick it up in person?

A.: No, all shipments are made by the Post Office.

5- I purchased more than one product in the same order but only received part of them. Is this normal? Will the other products be delivered?

A: It can happen, but don't worry. This type of situation occurs when different suppliers ship the products you have chosen. If this happens, different tracking codes will be sent so that you can track your orders. Since they are two different packages, two separate checks will be carried out by the IRS, which may result in different delivery times.

6- What if my delivery is delayed?

A.: Don't worry, delays can happen, but they rarely happen. Your shipment is tracked daily and if the product does not arrive for some unexpected reason, within 90 business days from the date of shipment, according to the shipping and delivery terms, 100% of the payment will be refunded.

When making a purchase, the customer will agree to the conditions and rules determined by Maia Express.

Maia Express Team.